Your message reached the Novalogisticsshop desk and a buyer will pick it up on the next business morning, usually well before lunch. If you sent a part number, a VIN or a machine serial, the search has already been queued against the factory catalogues we hold accounts with.
Nothing disappears into a queue. Here is exactly what the desk does with your message once it lands.
A buyer goes through the details you sent, checks the part number or serial against the factory catalogue and notes anything missing that the search will need.
If the number is clear enough, we contact the maker the same day. If something needs clearing up, we will email you a short question rather than guess.
One price covering part, freight, insurance and duty, in Australian dollars, with a note on how long it will take. Nothing is ordered until you say yes.
If you sent a message without a chassis number or a machine serial, a follow-up email with those details will shorten the search considerably.
Photographs work well too. A picture of the existing component, the maker's label or the nameplate on the machine gives a buyer something concrete to compare against the factory diagram. It does not need to be a professional shot: a phone photo taken in decent light is enough.
Reply to the confirmation email and the note goes to the same buyer who already has your file. There is no need to fill the form in again.
+61 3 8427 5196
novalogisticsshop@gmail.com
The single most useful thing you can send. It tells the factory which revision actually fits your vehicle or machine.
A shot of the existing component and its label. Two photos usually settle a question that would otherwise take three emails.
If the part is for a scheduled shutdown or an inspection, tell us the date. Freight gets planned backwards from it.
What the machine or car was doing when it failed. Symptoms sometimes change which component the buyer recommends.
If you have not decided which service your request belongs to, this is the short version of both.
Discontinued panels, NOS trim, gearbox housings and homologation parts from the factory that still makes them. We check the number against your chassis, photograph the part before it leaves and hand over a landed cost before you commit.
Read the automotive service
Servo drives, bearings, pneumatic valves and other line-critical components from audited makers. The revision is checked against the machine serial, the certificate of conformity travels with the part and customs is pre-lodged.
Read the industrial serviceIf your enquiry arrived during business hours, somebody may already be on it. Ring the desk and you can usually speak to the buyer handling your file.
Messages sent overnight or at the weekend are read first thing on the next business morning. Urgent breakdowns are flagged in the subject line and get pulled to the front of the queue.
Back to the contact pageBoth are written by the buyers, not by a marketing agency, and both explain a part of the job that catches people out.
The wait usually does not start where people think. A buyer explains the two real reasons a discontinued part sits in limbo for months.
Read the article
A part number alone cannot tell you which revision fits. How the import desk checks the build record before placing an order.
Read the article