Novalogisticsshop takes enquiries by phone, email and the form below, and every message lands on the desk of a buyer who can actually search a factory catalogue. Send a part number, a VIN or a machine serial with your message and you will get a revision-checked answer with a landed cost, usually inside one business day.
+61 3 8427 5196
novalogisticsshop@gmail.com
106-110 Creswick Road, Ballarat Central VIC 3350, Australia
Mon to Fri, 8:30am to 5:30pm AEST
The more detail you send, the faster the answer. A photo of the existing component helps more than most people expect.
Two desks run out of this office. The automotive desk handles rare car parts, restorations and grey imports. The industrial desk handles machine components, servo drives and production-line spares. If you are not certain which one your request belongs to, choose "either" in the form and the right buyer picks it up.
Send the chassis number, the OEM number and, if you have one, a photo of the part you are replacing. Read the Rare Automotive Parts Sourcing & Express Delivery page first if you want to know how the search works.
Send the maker's part number, the machine serial and the failure symptom in plain words. The Industrial Machine Components Import & Express Freight page explains why the serial matters.
Nine people, and every one of them can tell you where your part is without asking a colleague.
Reads anything that does not fit the usual pattern. If two dealers have already said no, this is the desk to reach.
Handles Japanese factory contacts and grey import parts. Answers at 7am Ballarat time, which suits early callers.
German and UK suppliers, and every revision check for industrial customers before a line goes down.
Call her if a consignment is held. She has the broker account and can usually clear a hold the same day.
The warehouse sits about ten minutes from Ballarat station. Visitors are welcome, but ring first: somebody is usually out collecting a consignment from the Melbourne freight terminal.
If you are ringing from Europe or Japan, the buyers are on the phone earlier than the office opens.
Ring the desk between 8:30am and 5:30pm AEST, Monday to Friday. Saturday mornings are covered until 1pm for urgent breakdowns.
Your morning overlaps with our late afternoon. A message sent before 7am London time usually gets an answer the same day, Ballarat time.
Our Osaka buyer works the morning shift, which lines up neatly with an afternoon enquiry in Tokyo. Email is usually fastest here.
None of these are here to save us work. They are the questions people ask most often, and reading them will save you a round trip.
About the businessMost enquiries repeat the same two problems. Both are written up properly by the buyers themselves.
The wait usually does not start where people think. Two real reasons a discontinued part sits in limbo for months.
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A part number alone cannot tell you which revision fits. How the import desk checks the build record before ordering.
Read the article